Eric the Heater GuyHeater-side electrical diagnosis and repair is my work. New circuits, panel work, or anything upstream of the heater's junction box belongs to a licensed electrician. I'll document exactly what's needed and coordinate it so you're dealing with one point of contact.
Service & Repair
Infratech heater repair
When an Infratech electric infrared heater won’t turn on or isn’t putting out enough heat, the cause could be the power supply, wiring, heating element, or where the unit is mounted. A little troubleshooting can help narrow it down, but electrical faults need to be handled properly.
I work on commercial outdoor heating systems and can help you figure out what may be wrong with your Infratech heater and what needs to happen next. If you know the model, have a photo of the installation, or can describe what the heater is doing, send that over.
Since 2016250+ commercial heaters servicedAuthorized dealerYou get Eric, not a call center
Gas & Electric Patio Heating Systems
Authorized dealer for leading commercial brands
Serving Ventura, Los Angeles, Santa Barbara counties
Common issues
Electric diagnostics are a different trade: no gas, no pilot. It's elements, connections, and controls. Here's what I'd be checking on a service visit.
- The heater won’t turn on
Start with the power supply. Check whether the main power is on and whether the circuit breaker has tripped. The heater may also be receiving the wrong voltage, so check the voltage listed on the heater’s rating label against the supply intended for the unit.
Faulty wiring is another possibility. Don’t open up electrical connections or attempt wiring repairs yourself. Have a qualified electrician investigate suspected wiring or supply problems.
- The heater turns on but doesn’t provide enough heat
A failed heating element is one possible cause. Placement can also be the issue: if the heater is mounted too far from the seating area, guests may not receive enough warmth. Infratech coverage depends on the model and installation, but roughly 6 x 6 feet per heater is a useful starting point when evaluating the layout, not a guarantee of coverage in every patio.
Dust or debris on the heating element can also affect performance. Turn off the power, allow the heater to cool completely, and clean it according to the manufacturer’s instructions before using it again.
- There’s an odor when the heater is switched on
A slight odor during the first use can be normal as manufacturing residue burns off. A persistent burning smell is different. Disconnect the heater from power and arrange for it to be checked rather than continuing to run it.
- Mounting & alignment
Likely area: wall and ceiling mounts.
What I'd check on a visit: mount security and aim: a heater pointed at the sky heats the sky.
When parts may be needed: mounts and brackets.
- Burning smell, scorching, or a tripping breaker
Kill power to the unit and call.
Electrical faults get priority handling: call (818) 590-5952 directly. Don't keep resetting the breaker.
When the fix needs a licensed electrician
When to call for help
If the breaker keeps tripping, the heater has a persistent burning smell, the supply voltage is uncertain, or the unit still won't operate after basic checks, stop troubleshooting and get qualified help. Send me the model number, a photo of the heater and its location, and a description of the symptoms so I can help you work out the next step.
How service works
- 01Run the triage
Answer a few questions below: brand, model, and symptom help.
- 02We confirm a time
48–72 hour response, guaranteed. Most jobs diagnosed on the first visit.
- 03Fixed & tested
Correct-spec parts, findings explained clearly, heater back to work.
Service triage
Five answers and I show up already knowing what I'm walking into. Brand, fuel, and symptom get me most of the way to a diagnosis before I arrive.
More repair
- All service & repair
Symptom-based diagnosis across every brand I service.
- Sunpak heater repair
Wall- and ceiling-mount gas units: ignition chain, flame sensing.
- Sunglo heater repair
Portable gas heaters: pilots, thermocouples, regulators.
Shopping the brand? Infratech heaters. Keep them running: maintenance plans. Buying instead of fixing? Get a quote.
Common questions
My Infratech isn't heating: what's usually wrong?
Usually the element, the controls, or the wiring feeding them. I test the circuit before touching the heater. A dead element doesn't always mean a dead heater, and an element swap is often the smart fix.
Does repair void the Infratech warranty?
No, when done with correct parts and procedure. We'll confirm warranty position before any work.
Do you service commercial Infratech installs?
Yes: restaurants, hotels, and residential. Multi-unit properties welcome.
How fast is service?
48–72 hour response, guaranteed, across Ventura, LA, and Santa Barbara counties.